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[Martyn]

I am moving all my domains away from godaddy.com and the wild west domains inc affiliates. The main reason is a recent shift in their policy to spam means that should a competitor want to get you closed down all he has to do is make a single complaint against any domain name held by them and they will shut it down. He doesn't even have to prove his complaint! Even more frightening is the prospect of trying to get the decision reversed. While they have hundreds of customer service personnel available for receiving the complaints no one is authorized to discuss the matter with the name owner. It's such a shame, I had always preferred godaddy et al, but this is a show stopper and perhaps is the result of their overwhelming success in the domain names market.

I do not fear any legitimate complaint regarding spam, I have never done it, never considered it and always taken steps to ensure I apply netiquette which goes far beyond the requirements of the law. But how can I work with a company that will take the word of a competitor over that of their customers? Come to think of it how can anyone?

So it is time for me to leave them and rather than just jump ship I performed due diligence on a number of the more popular providers. The result is that www.namecheap.com have a suitable (but comprehensive) TOS. They too reserve the right to shutdown domains that are the cause of the usual list of Internet abuse. However after a discussion with their support team I feel confident there will be someone at the end of a line capable of taking evidence and making a decision. And they emphatically denied they will shutdown a website on the say so of a complaint alone, it would have to be backed up with irrevocable evidence. That means namecheap.com employ something not often found in the domain name customer services industry (and particlulary not godaddy and wild west domains): Common Sense.

However Namecheap.com are not the cheapest name provider despite the name, one one of my discussions with their customer service reps they revealed their latest discount code for transfers (I don't know if this will work for new domains or annual extensions, perhaps you could try it and let us know).

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It saves 89 cents, saving me $17.80 this morning and I have another 50 odd names to go